AI-Powered Customer Excellence™ measurable sales uplift, consistent luxury-level CX, and ROI you can prove.

A corporate training on etiquette, Luxury Customer Experience, with LVMH teams in the Middle East

The Challenge

Luxury maisons, premium SMEs, and hospitality groups often face the same problems:

  • Inconsistent client experiences across teams

  • Over-dependence on individuals and turnover

  • Increasing client expectations with little room for error

  • Difficulty proving ROI from training and CX initiatives

The Solution

The Presence Academy delivers an Operating System Sprint™, not just training.
We combine human behaviors, cultural intelligence, and AI-powered process tools to:

  • Create a consistent, high-end client journey

  • Deliver measurable ROI (conversion, sales, loyalty)

  • Maximize ROT (Return on Time) by simplifying processes and freeing resources

Results from test groups:

  • +36% uplift in sales performance

  • +30 points improvement in skills assimilation in one day