WEBSITE UNDER MAINTENANCE - THANK YOU FOR YOUR PATIENCE

WEBSITE UNDER MAINTENANCE - THANK YOU FOR YOUR PATIENCE

“Where etiquette, cultural intelligence & AI meet to create client experiences and leaders that stand out.”

  • Upgrade your teams, client journey, and ROI.
    The Presence Academy helps luxury maisons, hospitality groups, and premium SMEs radically elevate their client experience and uplift their sales.

    Through our AI-Powered Customer Excellence Operating System™, we combine human behaviors, cultural intelligence, and AI tools to deliver measurable impact:

    • +36% sales uplift in test groups

    • +30 points in skills assimilation in just one day

    • Stronger client loyalty and long-term competitive advantage

    Corporate Offers:

    • AI-Powered Customer Excellence OS Sprint™ – measurable ROI + ROT

    • Keynotes & Masterclasses – inspire and align your teams

  • Unlock your High-End Presence™.
    AI can analyze you, but it can’t teach you how to embody presence in a boardroom, a negotiation, or a luxury dinner.

    The Presence Academy offers personalized coaching to help you master the invisible codes of elegance, credibility, and authority that define true leadership.

    Individual Offers:

    • The High-End Presence Playbook™ – self-guided toolkit

    • The High-End Presence Code™ (1:1 Coaching) – embody your unique presence with expert feedback, tailored scripts, and AI-assisted rituals

Trusted by top-tier luxury brands, and INSEAD

  1. Research-backed (INSEAD Luxury Immersion & the Lifestyle Revolution)

  2. Proven uplift in sales, client loyalty, and leadership impact

  3. Human + AI approach → elegance + measurable ROI/ROT

Emilie Cousteau

Is an executive advisor renowned for her expertise in brand management, consumer experience, and business etiquette.

With over 20 years of experience across Europe and the MENA region, Emilie spearheads the "Luxury, Immersion, and the Lifestyle Revolution" research project at INSEAD where she explores the evolving dynamics of luxury experiences and their impact on consumer behavior.

She also designs and leads workshops on business etiquette and cultural intelligence for MBA students and executives.

Committed to advocating for equal opportunities, Emilie serves as a volunteer mentor with SEO London, where she provides international business protocol courses to talented students from underserved backgrounds, empowering them to pursue careers in investment banking.

Emilie holds an MBA from INSEAD and a Masters in finance from Sciences Po Paris. 

Which journey is yours?